Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Paperback / softback)
£59.95
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Paperback / softback)
Add to Basket
Delivering Satisfaction and Service Quality : A Customer-based Approach for Libraries
Peter Hernon
Item not Available
Format: Book (Paperback)
£34.95
Item not Available
Book (Paperback)
Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£72.00
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Getting Started with Evaluation
Peter Hernon
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Paperback / softback)
£74.00
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Paperback / softback)
Add to Basket
Managing with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£91.00
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Financial Management in Academic Libraries : Data-Driven Planning and Budgeting
Robert E. Dugan
Out of stock
Format: Book (Paperback / softback)
Coming of Age in Reference Services : A Case History of the Washington State University Libraries
Linda S Katz
Out of stock
Format: Book (Paperback / softback)
Depository Library Use of Technology : A Practitioner's Perspective
Jan Swanbeck
Out of stock
Format: Book (Paperback / softback)
Doing the Work of Reference : Practical Tips for Excelling as a Reference Librarian
Linda S Katz
Out of stock
Format: Book (Paperback / softback)
Selecting Materials for Library Collections
Linda S Katz
Out of stock
Format: Book (Paperback / softback)
Out-of-Print and Special Collection Materials : Acquisition and Purchasing Options
Linda S Katz
Out of stock
Format: Book (Paperback / softback)
Acquisition in Different and Special Subject Areas
Linda S Katz
Out of stock
Format: Book (Paperback / softback)
Relationships Between Teaching Faculty and Teaching Librarians
Linda S Katz
Out of stock
Format: Book (Paperback / softback)
The Reference Collection : From the Shelf to the Web
Linda S Katz
Out of stock
Format: Book (Paperback / softback)
Viewing Library Metrics from Different Perspectives : Inputs, Outputs, and Outcomes
Robert E. Dugan
Out of stock
Format: Book (Paperback / softback)
The Next Library Leadership : Attributes of Academic and Public Library Directors
Peter Hernon
Out of stock
Format: Book (Paperback / softback)
Statistics : A Component of the Research Process
Peter Hernon
Out of stock
Format: Book (Paperback / softback)
The Facet Library Management Collection
Wyoma VanDuinkerken
Item not Available
Format: Book (Paperback / softback)
£590.00
Item not Available
Book (Paperback / softback)
The Facet Performance Measurement and Metrics Collection
Sharon Markless
Item not Available
Format: Book (Paperback / softback)
£380.00
Item not Available
Book (Paperback / softback)
