Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Getting Started with 3D Printing : A Hands-on Guide to the Hardware, Software, and Services That Make the 3D Printing Ecosystem
Liza Wallach Kloski
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On Time, In Full : Achieving Perfect Delivery with Lean Thinking in Purchasing, Supply Chain, and Production Planning
Timothy (TXM Lean Solutions Pty. Ltd., Australia) McLean
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Lights Out : Pride, Delusion, and the Fall of General Electric
Thomas Gryta
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S****y Printers : A Humorous History of the Most Absurd Technology Ever Invented
Blue Star Press
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Soft Furnishings, The Practical Encyclopedia of : The complete guide to making cushions, loose covers, curtains, blinds, table linen and bed linen
Dorothy Wood
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Omni-Channel Retail and the Supply Chain : Working Together for a Competitive Advantage
Paul Myerson
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Visual Workplace Visual Thinking : Creating Enterprise Excellence Through the Technologies of the Visual Workplace, Second Edition
Gwendolyn D. Galsworth
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Five Hundred Years of Printing
S. Steinberg
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More Smurf® Collectibles : An Unauthorized Handbook & Price Guide
Jan Lindenberger
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The Lean Six Sigma Black Belt Handbook : Tools and Methods for Process Acceleration
Frank Voehl
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3d Printing And Additive Manufacturing: Principles And Applications - Fifth Edition Of Rapid Prototyping
Chee Kai (S'pore Univ Of Technology & Design, S'pore) Chua
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Complicated Watches and Their Repair
Donald De Carle
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Transition Engineering : Building a Sustainable Future
Susan Krumdieck
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Building a Global Learning Organization : Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group
Patrick (TWI Institute, Liverpool, New York, USA) Graupp
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The Basics of Process Improvement
Tristan (Senior Vice President, Technology Operations, Proces Boutros
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Celebrity Shopper : A feel-good romantic comedy
Carmen Reid
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Untangling with Value Stream Mapping : How to Use VSM to Address Behavioral and Cultural Patterns and Quantify Waste in Multifunctional and Nonrepetitive Work Environments
Ovidiu Contras
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Freedom from Command and Control : Rethinking Management for Lean Service
John Seddon
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