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Integrating Service Level Agreements : Optimizing Your OSS for SLA Delivery PDF
by John K. Lee, Ron Ben-Natan
Description
Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies.
* Addresses business-level SLAs, not just device-level SLAs
* Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies
Information
-
Download - Immediately Available
- Format:PDF
- Publisher:Wiley
- Publication Date:02/10/2002
- Category:
- ISBN:9780471428664
Information
-
Download - Immediately Available
- Format:PDF
- Publisher:Wiley
- Publication Date:02/10/2002
- Category:
- ISBN:9780471428664