Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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What Customers Want (PB) : Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Anthony Ulwick
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Managing Customers Through Economic Cycles
John McKean
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Inside the Customer Universe : How to Build Unique Customer Insight for Profitable Growth and Market Leadership
Henrik Anderson
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Mastering Microsoft Dynamics 365 Implementations
Eric Newell
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Trust-Based Selling (PB) : Using Customer Focus and Collaboration to Build Long-Term Relationships
Charles H. Green
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Definitive Guide to Order Fulfillment and Customer Service, The : Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
CSCMP
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Achieving a Strategic Sales Focus : Contemporary Issues and Future Challenges
Kenneth Le Meunier-FitzHugh
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Winning at Service : Lessons from Service Leaders
Waldemar Schmidt
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
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How You Do... What You Do: Create Service Excellence That Wins Clients For Life
Bob Livingston
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Language in Business, Language at Work
Erika Darics
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Organization Design : A Practical Methodology and Toolkit
Ronald Recardo
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On Time, In Full : Achieving Perfect Delivery with Lean Thinking in Purchasing, Supply Chain, and Production Planning
Timothy (TXM Lean Solutions Pty. Ltd., Australia) McLean
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Outside In : The Power of Putting Customers at the Center of Your Business
Harley Manning
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Globalizing Customer Solutions : The Enlightened Confluence of Technology, Innovation, Trade, and Investment
Fitzgerald Edmund B. Fitzgerald
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User is Always Right, The : A Practical Guide to Creating and Using Personas for the Web
Steve Mulder
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CRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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Marketing Through Turbulent Times
Jenny Darroch
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Marketing to the Ageing Consumer : The Secrets to Building an Age-Friendly Business
D. Stroud
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Customer Loyalty : A Guide for Time Travelers
S. Robinson
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Philip Berners
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