Pitch Perfect : How to Say It Right the First Time, Every Time
Bill McGowan
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Before Happiness : Five Actionable Strategies to Create a Positive Path to Success
Shawn Achor
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Talent Unleashed : 3 Leadership Conversations to Ignite the Unlimited Potential in People
Shawn D. Moon
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Leading Continuous Change : Navigating Churn in the Real World
Bill Pasmore
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Dealing with Difficult Customers : How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
Noah Fleming
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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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