Customer Experience Innovation : How to Get a Lasting Market Edge
Robert Dew
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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect
Will Guidara
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The Ultimate Customer Experience : 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
Scott McKain
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The Everything Guide to Customer Engagement : Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business
Linda Pophal
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Efficient Sales Performance : Open Learning for Sales Professionals
Sally Vince
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Pearson BTEC Level 2 Technical Certificate in Customer Service Operations Learner Handbook
Bethan Bithell
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ebusiness or Out of Business: Oracle's Roadmap for Profiting in the New Economy
Mark Barrenechea
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Customer Relationship Management
Kristin L. Anderson
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Care Packages for Your Customers : An Idea a Week to Enhance Customer Service
Barbara Glanz
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The Experience : The 5 Principles of Disney Service and Relationship Excellence
Bruce Loeffler
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The Art of Client Service : The Classic Guide, Updated for Today's Marketers and Advertisers
Robert Solomon
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The Art of Client Service : The Classic Guide, Updated for Today's Marketers and Advertisers
Robert Solomon
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The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift
Nick Mehta
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The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy
Chris Adlard
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The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy
Chris Adlard
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Listen Up! : How to Tune In to Customers and Turn Down the Noise
Karen Mangia
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Listen Up! : How to Tune In to Customers and Turn Down the Noise
Karen Mangia
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How to Say it: Creating Complete Customer Satisfaction
Jack Griffin
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How to Deal with Difficult Customers : 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
Dave Anderson
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Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism
Don Peppers
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What's the Secret? : To Providing a World-Class Customer Experience
III John R. DiJulius
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