Emotional Value : Creating Strong Bonds with Your Customers
Janelle Barlow
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Wired and Dangerous : How Your Customers Have Changed and What to Do About It
Chip R. Bell
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Wired and Dangerous : How Your Customers Have Changed and What to Do About It
Chip R. Bell
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Focusing on Your Customer
Harvard Business Review
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Practical Zendesk Administration : A World-Class Customer Service Platform
Stafford Vaughan
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Branded Customer Service : The New Competitive Edge
Janelle Barlow
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Efficient Sales Performance : Open Learning for Sales Professionals
Sally Vince
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The Serving Mindset : Stop Selling and Grow Your Business
Brock Farnoosh
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The Ultimate Customer Experience : 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
Scott McKain
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Mastering the Virtual Sale : 7 Strategies to Explode Your Business in the New Economy
Ph.D. Kerry Johnson MBA
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Be the Spark : Five Platinum Service Principles for Creating Customers for Life
Simon T. Bailey
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Customer Service Intervention
Carolyn Martin - Ph.D. & Bruce Tulgan
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101 Ways to Build Customer Relationships
Peter Garber
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It's the Customer, Stupid! : 34 Wake-up Calls to Help You Stay Client-Focused
Michael A Aun
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It's the Customer, Stupid! : 34 Wake-up Calls to Help You Stay Client-Focused
Michael A Aun
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The Ultimate Online Customer Service Guide : How to Connect with your Customers to Sell More!
Marsha Collier
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The Ultimate Online Customer Service Guide : How to Connect with your Customers to Sell More!
Marsha Collier
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The Celebrity Experience : Insider Secrets to Delivering Red Carpet Customer Service
Donna Cutting
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What's the Secret? : To Providing a World-Class Customer Experience
III John R. DiJulius
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Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value
Ian Gordon
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Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value
Ian Gordon
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At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
Frank Eliason
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