The Zappos Experience : 5 Principles to Inspire, Engage, and WOW
Joseph A. Michelli
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The Upside of Irrationality : The Unexpected Benefits of Defying Logic at Work and at Home
Dan Ariely
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Leading the Starbucks Way : 5 Principles for Connecting with Your Customers, Your Products, and Your People
Joseph A. Michelli
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Predictably Irrational : The Hidden Forces That Shape Our Decisions
Dan Ariely
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The (Honest) Truth About Dishonesty : How We Lie to Everyone – Especially Ourselves
Dan Ariely
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Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph A. Michelli
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The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph A. Michelli
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