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ITIL V3 Service Design, PDF eBook

ITIL V3 Service Design PDF


Please note: eBooks can only be purchased with a UK issued credit card and all our eBooks (ePub and PDF) are DRM protected.


The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices.

This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models.

Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.

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