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Introduction to the ITIL Service Lifecycle, PDF eBook

Introduction to the ITIL Service Lifecycle PDF

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The "Introduction to the ITIL(R) Service Lifecycle" introduces IT service management and ITIL. It summarises the best practices described in the core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.Key features:Introduces the basic concepts of the ITIL service lifecycle, and its benefitsProvides a summary of each of the five stages of the lifecycleIncludes references to the five core publications, providing an essential companion to them

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