Digitalisation of Global Business Services : Orchestrating the Enterprise Ecosystem Hardback
by Albert Plugge, Shahrokh Nikou
Part of the Technology, Work and Globalization series
Hardback
Description
The concept of Global Business Services (GBS) is well recognised and researched by both scholars and practitioners.
However, the complexity of applying GBS has been the subject of various critiques due to its effect on firms’ business processes, service portfolio and provisioning of in-house as well as outsourced services.
Although GBS results have been much criticised, this book argues that the rise of digitalisation reopens the question of implementing GBS successfully. The findings of this novel research, which is based on a multi-method approach, provide insights in relevant GBS factors and how these factors affect a GBS implementation strategy. Further analysis show how digitalisation, including platforms and AI, enable GBS organisations to decrease implementation issues.
Research outcomes illustrate that firms which apply an enterprise ecosystem approach are better able to exchange GBS information.
The willingness and ability of firms to intensify the collaboration at managerial and subject matter level will help to overcome GBS implementation challenges.
This book puts forward the case that the rise of digitalisation enables GBS organisations to provide benefits and ensure that the GBS business model still matters.
It will be of great interest to scholars and students of digital business and innovation.
Information
-
Out of stock
- Format:Hardback
- Pages:284 pages, 17 Illustrations, black and white; XVIII, 284 p. 17 illus.
- Publisher:Springer International Publishing AG
- Publication Date:28/02/2024
- Category:
- ISBN:9783031515279
Information
-
Out of stock
- Format:Hardback
- Pages:284 pages, 17 Illustrations, black and white; XVIII, 284 p. 17 illus.
- Publisher:Springer International Publishing AG
- Publication Date:28/02/2024
- Category:
- ISBN:9783031515279
