Secrets of Service Level Management: A process owner's guide : A process owner's guide PDF
by Ami Nahari
Description
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.Key features:Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself Includes real-life examples and experience for service level management expertsContains step-by-step guidance to enable practitioners to design and implement elements that support service level management Written in an engaging style
Information
-
Download - Immediately Available
- Format:PDF
- Pages:308 pages
- Publisher:The Stationery Office Ltd
- Publication Date:27/03/2013
- Category:
- ISBN:9780113313877
Other Formats
- Paperback / softback from £41.79
Information
-
Download - Immediately Available
- Format:PDF
- Pages:308 pages
- Publisher:The Stationery Office Ltd
- Publication Date:27/03/2013
- Category:
- ISBN:9780113313877