Service Quality (SQ) : Perspectives, Management and Improvement Strategies PDF
Edited by Arthur Collins
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Description
Globally, since the turn of the century, economic conditions have been very challenging, turning the market place into a highly competitive, cut throat environment.
Service excellence has therefore become non-negotiable and service providers have no option other than to ensure that their service offering, which is translated in terms of various elements of customer service, is excellent and exceptionally creative to encourage customers' return intentions.
This book discusses different perspectives of service quality as well as management and ways to improve SQ.
Information
-
Download - Immediately Available
- Format:PDF
- Pages:121 pages
- Publisher:Nova Science Publishers
- Publication Date:01/02/2017
- Category:
- ISBN:9781536107906
Information
-
Download - Immediately Available
- Format:PDF
- Pages:121 pages
- Publisher:Nova Science Publishers
- Publication Date:01/02/2017
- Category:
- ISBN:9781536107906
