Delivering ITSM for Business Maturity : A Practical Framework PDF
by Beverly Weed-Schertzer
Description
IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the larger picture of business maturity. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.
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Download - Immediately Available
- Format:PDF
- Publisher:Emerald Publishing Limited
- Publication Date:06/03/2019
- Category:
- ISBN:9781789732511
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Information
-
Download - Immediately Available
- Format:PDF
- Publisher:Emerald Publishing Limited
- Publication Date:06/03/2019
- Category:
- ISBN:9781789732511