Law Enforcement Interpersonal Communication and Conflict Management : The IMPACT Model Paperback / softback
Harnessing 30 years of front line law enforcement experience, author Brian D.
Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behaviour Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
- Format: Paperback / softback
- Pages: 152 pages
- Publisher: SAGE Publications Inc
- Publication Date: 01/12/2015
- Category: Police & security services
- ISBN: 9781506303376
- PDF from £21.41
- EPUB from £21.41