Difficult Conversations : How to Discuss What Matters Most Paperback
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing.
We all have conversations that we dread and find unpleasant.
But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works.
Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
- Format: Paperback
- Pages: 272 pages
- Publisher: Penguin Books Ltd
- Publication Date: 25/05/2000
- Category: Business communication & presentation
- ISBN: 9780140277821
- Paperback from £7.79
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Review by Wheatland
This is a helpful book by Roger Fisher giving insightful and abundant practical information about those difficult conversations: asking for a raising; criticizing employees; stepping into an antagonistic issue; delivering bad news; talking with parent and children; and so on.Fisher asks the reader to listen alertly to the sub-texts and the assumptions on the part of the other person; to plan conversation points in advance; to aim for win-win outcomes wherever possible; to figure out the identity and emotion issues in the conversation; to thread the minefields of blame, feelings, and intention. This is a thoroughly useful manual for the popular reader.