Exploring Service Productivity : Studies in the German Airport Industry PDF
by Claudia Lehmann
Part of the Markt- und Unternehmensentwicklung Markets and Organisations series
Description
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation.
Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them.
The insights of this book deliver considerable value for both management and academia.
Information
-
Download - Immediately Available
- Format:PDF
- Publisher:Springer Fachmedien Wiesbaden
- Publication Date:23/07/2018
- Category:
- ISBN:9783658230364
Information
-
Download - Immediately Available
- Format:PDF
- Publisher:Springer Fachmedien Wiesbaden
- Publication Date:23/07/2018
- Category:
- ISBN:9783658230364