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Quality Management for it Services : Perspectives on Business and Process Performance, Hardback Book

Quality Management for it Services : Perspectives on Business and Process Performance Hardback

Part of the Advances in Logistics, Operations, and Management Science series

Hardback

Out of stock

Description

Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding.

Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

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£180.00

Out of stock
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