Problem Manager : Careers in IT service management Paperback / softback
by Colin Rudd
Part of the BCS Guides to IT Roles series
Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure.
This book describes the problem manager role in depth, including purpose, required skills and career progression.
It covers relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails.
- Format: Paperback / softback
- Pages: 240 pages
- Publisher: BCS Learning & Development Limited
- Publication Date: 06/10/2014
- Category: Management of specific areas
- ISBN: 9781780172378
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- EPUB from £15.99