Problem Manager : Careers in IT service management, Paperback / softback Book

Problem Manager : Careers in IT service management Paperback / softback

Part of the BCS Guides to IT Roles series

Description

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure.

This book describes the problem manager role in depth, including purpose, required skills and career progression.

It covers relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails.

Information

  • Format: Paperback / softback
  • Pages: 240 pages
  • Publisher: BCS Learning & Development Limited
  • Publication Date:
  • Category: Management of specific areas
  • ISBN: 9781780172378

Other Formats

£19.99

£16.15

 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops

Also in the BCS Guides to IT Roles series   |  View all