Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Supporting your high street Find out how »
Customer Tells : Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals, Paperback / softback Book

Customer Tells : Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals Paperback / softback

Paperback / softback

Out of stock

Description

What do championship poker players and world-class salespeople have in common?The ability to read people. Customers "tell" us how to deliver the highest levels of service.

If we pay attention to them,listen to their words, and observe their behavior, they will guide us to do the following:• Treat them the way they want to be treated. • Meet and exceed their expectations. • Provide a positive, predictable experience. • Develop strong relationships and bonds. • Tailor our approach to each individual.

Information

Other Formats

£11.80

Out of stock
Add to Basket
Sign in to add to wishlist
 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops

Information