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Evaluating Reference Services : A Practical Guide, Paperback / softback Book

Evaluating Reference Services : A Practical Guide Paperback / softback

Paperback / softback

Description

The author's proven techniques will explain how to: create a planning strategy to avoid future pitfalls; select the best evaluation tools for specific needs; understand the strengths and weaknesses of various collection tools; collect and analyze data more effectively; communicate results to improve reference services and maintain funding; and satisfy the needs of library users.

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