Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Supporting your high street Find out how »
Performance and Productivity in Public and Nonprofit Organizations, Hardback Book

Performance and Productivity in Public and Nonprofit Organizations Hardback

Hardback

Available to Order - This title is available to order, with delivery expected within 2 weeks

Description

The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies.

Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges.

The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies.

In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery.

Each chapter concludes with a useful summary and all-new application exercises.

Information

Other Formats

£52.99

Available to Order - This title is available to order, with delivery expected within 2 weeks
Add to Basket
Sign in to add to wishlist
 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops

Information