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Assertiveness at Work : A Practical Guide to Handling Awkward Situations, Paperback Book

Assertiveness at Work : A Practical Guide to Handling Awkward Situations Paperback

Paperback

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This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations.

The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness.

This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.

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£14.99

£12.15

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