ISO/CEI 20000 - Introduction PDF
by Leo van Selm
Description
CONTAINS THE TEXT FOR ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system.
By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe.
It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other.
ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditationLanguages available: English, German, Spanish,, Dutch, Japanese
Information
-
Download - Immediately Available
- Format:PDF
- Pages:252 pages
- Publisher:Van Haren Publishing
- Publication Date:05/05/2009
- Category:
- ISBN:9789087538231
Information
-
Download - Immediately Available
- Format:PDF
- Pages:252 pages
- Publisher:Van Haren Publishing
- Publication Date:05/05/2009
- Category:
- ISBN:9789087538231