Continuous Improvement Practice in Local Government : Insights from Australia and New Zealand Paperback / softback
by Matthew Pepper, Oriana Milani Price, Arun Elias
Part of the Routledge Focus on Business and Management series
Paperback / softback
Description
Local government plays a critical role in the provision of governance, infrastructure, and services for local communities.
Over the past 30 years this sector has undergone significant reforms because of various superordinate governments policy changes.
Continuous improvement and quality programs have been a common tactical response undertaken by various local government organisations to remain sustainable and to continue to deliver value to their local communities.
These tactical responses have had varying levels of success. This book seeks to go beyond a tactical focus and uncover the kinds of continuous improvement practices that are enacted in various local government contexts.
A focus on practices enables practitioners and researchers alike to gain insights that to go beyond approaches which privilege the application of CI tools over the contextualisation of CI programs.
Contextualisation affords the insightful deployment of programs that are specific to the needs and dynamics of local communities and operations. The cases presented share insights on aspects of CI including: embedding performance measurement; harnessing learning; contextualising CI activities to support the ongoing sustainability of these practices.
Researchers and practitioners alike can draw benefit from the grounded industry base experiences and insights shared in the book.
Information
-
Out of stock
- Format:Paperback / softback
- Pages:130 pages, 11 Tables, black and white; 6 Line drawings, black and white; 11 Halftones, black and whi
- Publisher:Taylor & Francis Ltd
- Publication Date:31/05/2023
- Category:
- ISBN:9781032200347
Other Formats
- PDF from £17.09
- EPUB from £17.09
- Hardback from £47.15
Information
-
Out of stock
- Format:Paperback / softback
- Pages:130 pages, 11 Tables, black and white; 6 Line drawings, black and white; 11 Halftones, black and whi
- Publisher:Taylor & Francis Ltd
- Publication Date:31/05/2023
- Category:
- ISBN:9781032200347
