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Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management, Paperback / softback Book

Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management Paperback / softback

Paperback / softback

Out of Stock - We are unable to provide an estimated availability date for this product

Description

The delivery of an exceptional customer experience is critical to the long-term success of a hospitality enterprise whether that enterprise is a full-service, luxury resort or a select-service, economy hotel. Delivering the Guest Experience: Successful Hotel, Lodging & Resort Management is based upon 25 years of personal, hands-on industry experience coupled with extensive academic preparation and study.

This title focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting.

Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship. Delivering the Guest Experience is divided into five sections:Hotel Industry OverviewBuilding Guest and Client RelationshipsDelivering the Core Service: The Rooms DivisionDelivering Peripheral Services: Food, Beverage, Conference, and Resort ServicesDelivering a Return to Hotel InvestorsDelivering the Guest Experience covers all aspects of successful lodging and resort management, including:guest serviceshousekeeping and laundry managementfacilities maintenancefood and beverage operationsmeetings and conference supportsales, marketing, and revenue managementhuman resource managementadministrative, loss prevention, and accounting functionsoverview of resort, spa, golf, and recreation managementreal estate investment, owners relations, and asset management

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£112.00

Out of Stock - We are unable to provide an estimated availability date for this product
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