Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Supporting your high street Find out how »
Managing Quality, Hardback Book

Managing Quality Hardback

Hardback

Available to Order - This title is available to order, with delivery expected within 2 weeks

Description

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory.

The book:- introduces readers to key concepts and issues in quality management- provides an overview of both managerial and critical perspectives on quality management- presents the 'wisdom' of quality management gurus- documents the way quality is pursued in manufacturing, service and public sector organizations- compares and contrasts hard and soft technologies of quality management- critically reviews the rhetoric of TQM and business process re-engineering (BPR)- examines the consequences of quality on stakeholders- scrutinizes the language of quality management- documents the mundane nature of quality managemnt practices through the use of real life case studiesManaging Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management.

It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.

Information

Other Formats

£167.00

Available to Order - This title is available to order, with delivery expected within 2 weeks
Add to Basket
Sign in to add to wishlist
 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops

Information