Service Desk and Incident Manager : Careers in IT service management Paperback / softback
by Peter Wheatcroft
Part of the BCS Guides to IT Roles series
Paperback / softback
Description
The role of a service desk manager is to provide the single point of contact between an IT organisation and its users.
A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible.
Responsibilities include developing, implementing, monitoring and improving processes and procedures and this essential guide covers areas such as purpose, required skills and career progression, as well as tools, standards and frameworks.
Information
-
Item not Available
- Format:Paperback / softback
- Pages:144 pages
- Publisher:BCS Learning & Development Limited
- Publication Date:29/07/2014
- Category:
- ISBN:9781780172330
Information
-
Item not Available
- Format:Paperback / softback
- Pages:144 pages
- Publisher:BCS Learning & Development Limited
- Publication Date:29/07/2014
- Category:
- ISBN:9781780172330
