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Everyone's Problem Solving Handbook : Step-by-Step Solutions for Quality Improvement, Hardback Book

Everyone's Problem Solving Handbook : Step-by-Step Solutions for Quality Improvement Hardback

Hardback

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The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one.

He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems. Five-Step Problem-Solving Process Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem. Test Implement: Implement these actions on a trial basis to determine their effectiveness. Standardize: Ensure that useful actions are preserved.

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