Leading for Growth : How Umpqua Bank Got Cool and Created a Culture of Greatness, Hardback Book

Leading for Growth : How Umpqua Bank Got Cool and Created a Culture of Greatness Hardback

Part of the J-B US non-Franchise Leadership series

Description

How any business leader can create an atmosphere of competitiveness for exceptional growth When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank." Eleven years, $7 billion in assets, and 128 branches (or " bank stores" in Umpqua lingo) later, the moniker seems quite apt.

Other banks scratched their heads when Davis sent his tellers to Ritz-Carlton to learn customer service and were intrigued when he hired a cutting-edge design firm to completely re-think retail layout.

Now, with a top design award under their belt, a name change (there never was a North Umpqua bank), and a completely new definition of the banking business, Umpqua has become the darling of the entrepreneurial press and a growth powerhouse.

The New York Times calls Umpqua "Starbucks with tellers." Ray Davis (Portland, OR), named by U.S.

Banker as one of the 25 most influential people in the financial industry in 2005, is President and CEO of Umpqua Holdings Corporation.

Alan Shrader (Moraga, CA) is an experienced writer and editor of business books.

Information

  • Format: Hardback
  • Pages: 240 pages
  • Publisher: John Wiley & Sons Inc
  • Publication Date:
  • Category: Business strategy
  • ISBN: 9780787986070

Other Formats

£22.99

£15.45

 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops

Also by Raymond P. Davis   |  View all

Also in the J-B US non-Franchise Leadership series   |  View all