Achieving Patient (aka Customer) Experience Excellence : Lessons From a Successful Cultural Transformation in a Hospital PDF
by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson
Description
Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation.
Using an engaging story, it all
Information
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Download - Immediately Available
- Format:PDF
- Pages:137 pages
- Publisher:Taylor & Francis
- Publication Date:10/06/2013
- Category:
- ISBN:9781466583139
Other Formats
- Hardback from £32.49
Information
-
Download - Immediately Available
- Format:PDF
- Pages:137 pages
- Publisher:Taylor & Francis
- Publication Date:10/06/2013
- Category:
- ISBN:9781466583139