Relationship Marketing in the Digital Age Paperback / softback
by Robert Palmatier, Lena Steinhoff
Part of the Routledge Studies in Marketing series
Paperback / softback
Description
The concept of relationship marketing has been discussed among marketing academics and managers since the early 1980s.
But instead of reaching its maturity stage, relationship marketing is nowadays encountering its next upsurge.
Due to a confluence of trends driving the global business world—including the transition to service-based economies, faster product commoditization, intensified competition worldwide, growth among emerging markets, aging populations, advertising saturation, and (above all) the digital age—strong customer relationships are more than ever vital to company strategy and performance. Relationship Marketing in the Digital Age provides a comprehensive overview of the state-of-the-art of relationship marketing, offering fruitful insights to marketing scholars and practitioners.
In seven chapters, divided into two main sections on understanding (Part I) and effectively applying (Part II) relationship marketing, an introductory and a concluding chapter, readers learn how to successfully manage customer–seller relationships.
Information
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Only a few left - usually despatched within 24 hours
- Format:Paperback / softback
- Pages:264 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:31/03/2021
- Category:
- ISBN:9780367786922
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Information
-
Only a few left - usually despatched within 24 hours
- Format:Paperback / softback
- Pages:264 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:31/03/2021
- Category:
- ISBN:9780367786922
