Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Supporting your high street Find out how »
FRICTION-The Untapped Force That Can Be Your Most Powerful Advantage, Hardback Book

FRICTION-The Untapped Force That Can Be Your Most Powerful Advantage Hardback

Hardback

Item not Available

Description

Boost profits and growth by reducing “friction” in every customer interactionAmazon, Netflix, Google, and Uber all have one thing in common: They have built empires on making every interaction effortless for customers.

In today’s high-speed, customer-empowered world, speed and efficiency with which business transactions are made determine ultimate success or failure. This groundbreaking guide makes the case that every business—and that includes yours!—can gain a competitive edge by reducing those points of friction that impede smooth business exchanges.

Friction teaches you how to identify roadblocks, alter them for the benefit of both business and customer, and create positive, lasting change. 

Information

Save 9%

£21.99

£19.99

Item not Available
Item not Available
Sign in to add to wishlist
 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops

Information