Total Quality Management in Higher Education : Study of Engineering Institutions PDF
by Sayeda Begum, Chandrasekharan Rajendran, Prakash Sai L., K. Ganesh, Sanjay Mohapatra
Description
This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspectives of the engineering faculty, students, and alumni.
It identifies the critical dimensions to measure the performance of TQM. This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services being provided to major stakeholders like the faculty, the students, and the alumni.
It highlights the significance of TQM in creating success stories while discussing the importance of improved productivity and quality in higher education with respect to the quality of engineering educational institutions.
Further, the book provides a complete framework for the implementation of TQM in engineering educational institutions. This book will be of interest to students, teachers, and researchers of education and management studies.
It will also be useful for educationalists, education administrators, education policymakers and bureaucrats, management professionals, business leaders, and the governing bodies of higher education institutions.
Information
-
Download - Immediately Available
- Format:PDF
- Pages:222 pages, 27 Tables, black and white; 19 Line drawings, black and white; 19 Illustrations, black an
- Publisher:Taylor & Francis Ltd
- Publication Date:23/12/2020
- Category:
- ISBN:9781000332322
Other Formats
- Paperback / softback from £36.59
- EPUB from £35.99
- Hardback from £135.00
Information
-
Download - Immediately Available
- Format:PDF
- Pages:222 pages, 27 Tables, black and white; 19 Line drawings, black and white; 19 Illustrations, black an
- Publisher:Taylor & Francis Ltd
- Publication Date:23/12/2020
- Category:
- ISBN:9781000332322
