Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone Hardback
by Stephen Coscia
Hardback
Description
Exceptional customer service is crucial to a successful phone-based business.
Quality service can secure customer loyalty, while poor service can lose it.
This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation.
It also explains how to make effective use of voice mail, email, fax, and letters. ;
Information
-
Out of stock
- Format:Hardback
- Pages:144 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:27/07/2017
- Category:
- ISBN:9781138412224
Other Formats
- Paperback / softback from £23.79
- PDF from £22.49
Information
-
Out of stock
- Format:Hardback
- Pages:144 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:27/07/2017
- Category:
- ISBN:9781138412224