Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone PDF
by Stephen Coscia
Description
Exceptional customer service is crucial to a successful phone-based business.
Quality service can secure customer loyalty, while poor service can lose it.
This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation.
This guide also explains how to make effective use of voice mail, email, fax, and letters.
Information
-
Download - Immediately Available
- Format:PDF
- Pages:143 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:11/01/1999
- Category:
- ISBN:9781482280661
Other Formats
- Paperback / softback from £23.79
- Hardback from £180.00
Information
-
Download - Immediately Available
- Format:PDF
- Pages:143 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:11/01/1999
- Category:
- ISBN:9781482280661