Non-Linguistic Analysis of Call Center Conversations Paperback / softback
by Sunil Kumar Kopparapu
Part of the SpringerBriefs in Electrical and Computer Engineering series
Paperback / softback
Description
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features.
This text examines using non-linguistics features to infer information from phone calls to call centers.
The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
Information
-
Item not Available
- Format:Paperback / softback
- Pages:83 pages, 3 Tables, black and white; 26 Illustrations, color; 21 Illustrations, black and white; XII
- Publisher:Springer International Publishing AG
- Publication Date:03/08/2014
- Category:
- ISBN:9783319008967
Other Formats
- PDF from £38.24
Information
-
Item not Available
- Format:Paperback / softback
- Pages:83 pages, 3 Tables, black and white; 26 Illustrations, color; 21 Illustrations, black and white; XII
- Publisher:Springer International Publishing AG
- Publication Date:03/08/2014
- Category:
- ISBN:9783319008967
