Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

ITIL Foundation Handbook, PDF eBook

ITIL Foundation Handbook PDF

Part of the ITIL Key Element Guide Suite series

PDF

Please note: eBooks can only be purchased with a UK issued credit card and all our eBooks (ePub and PDF) are DRM protected.

Description

The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Key Features

Aligned with the ITIL 2011 publications and syllabus

Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam

Describes the key principles and practices of IT service management

References relevant sections of the core publications

Supersedes ITIL Version 3 Foundation Handbook (ISBN 9780113311972)

"This updated publication builds upon the success of the previous edition that sold over 123,000 copies worldwide, ensuring that those studying for their Foundation Exam have an up-to-date study aid from the official publisher." Lucy de Best, ITIL Commissioning Editor.

Information

Information