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Kenneth Blanchard
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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect
Will Guidara
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Charis Mather
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Coffee's for Closers : The Best Real Life Sales Book You'll Ever Read
Tony Morris
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A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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How To Become A Rainmaker
Jeffrey J Fox
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The Amazing Troll-man : Winding up the world...one comment at a time!
Wesley Metcalfe
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This Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
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The Thank You Economy
Gary Vaynerchuk
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Crowning the Customer : How To Become Customer-Driven
Sen. Feargal Quinn
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Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service
Ted Kinni
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
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The Customer Rules : The 39 essential rules for delivering sensational service
Lee Cockerell
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Winning on Purpose : The Unbeatable Strategy of Loving Customers
Fred Reichheld
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The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
Jerry Angrave
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The Connected Company
Dave Gray
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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Uncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
Ashvin Vaidyanathan
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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