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Kenneth Blanchard
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Charis Mather
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Supercharging the Customer Experience : How organizational alignment drives performance
Alan Williams
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A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
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42 Rules for Planning AI in Your Contact Center : An overview of how to plan for artificial intelligence and prepare your data in your contact center
Geoffrey A Best
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Kundendialog-Management : Wertstiftende Kundendialoge in Zeiten der digitalen Automation
Nils Hafner
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Emotional Power im Service : Kunden begeistern, Beziehungen starken, Umsatze steigern
Susanne Beckmann
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Co-Creation im Privatkundengeschaft von Kreditinstituten
Pierre Stern
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D2C – Direkte Kundenbeziehungen statt Plattformabhangigkeit : Wie Direct-to-Consumer-Geschaftsmodelle funktionieren konnen
Jan-Paul Ludtke
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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How To Become A Rainmaker
Jeffrey J Fox
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The Amazing Troll-man : Winding up the world...one comment at a time!
Wesley Metcalfe
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This Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
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Crowning the Customer : How To Become Customer-Driven
Sen. Feargal Quinn
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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The Customer Rules : The 39 essential rules for delivering sensational service
Lee Cockerell
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The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
Jerry Angrave
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The Connected Company
Dave Gray
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