The Gold Standard : Giving Your Customers What They Didn't Know They Wanted
Colin Cowie
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Format: Book (Hardback)
The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
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Format: Book (Hardback)
Customer Relationship Management : Concept, Strategy, and Tools
V. Kumar
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Format: Book (Hardback)
The Relationship Economy : Building Stronger Customer Connections in the Digital Age
John R Dijulius
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Format: Book (Hardback)
Managing Customer Experience and Relationships : A Strategic Framework
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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Format: Book (Hardback)
Rethinking Users : The Design Guide to User Ecosystem Thinking
Michael Youngblood
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Format: Book (Hardback)
Connected CRM : Implementing a Data-Driven, Customer-Centric Business Strategy
David S. Williams
Item not Available
Format: Book (Hardback)
£26.99
£17.75
Item not Available
Book (Hardback)
Managing Customer Experience and Relationships : A Strategic Framework
Don Peppers
Item not Available
Format: Book (Hardback)
£85.00
£72.29
Item not Available
Book (Hardback)
Inbound Organization : How to Build and Strengthen Your Company's Future Using Inbound Principles
Dan Tyre
Item not Available
Format: Book (Hardback)
£18.99
£17.05
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Book (Hardback)
Listen Up! : How to Tune In to Customers and Turn Down the Noise
Karen Mangia
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Format: Book (Hardback)
What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Anthony Ulwick
Item not Available
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£31.99
£27.45
Item not Available
Book (Hardback)
The New Customer Experience Management : Why and How the Companies of The Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
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Format: Book (Hardback)
Delighting Customers : How to build a customer-driven organization
P. Donovan
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Format: Book (Hardback)
The Come Back Culture – 10 Business Practices That Create Lifelong Customers
Jason Young
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Format: Book (Hardback)
The Ultimate Customer Experience : 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
Scott McKain
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Format: Book (Hardback)
Seeing the How : Transforming What People Do, Not Buy, To Gain Market Advantage
Allen P. Adamson
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Format: Book (Hardback)
Kanban : The Ultimate Guide to Kanban Methodology for Agile Software Development
James Edge
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Format: Book (Hardback)
Loyal: Listen or You Always Lose : A Leader's Guide to Winning Customer and Employee Loyalty
Aaron Painter
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Format: Book (Hardback)
Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People
Roy Lilley
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Format: Book (Hardback)
Effective Complaint Management : The Business Case for Customer Satisfaction
Bernd Stauss
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
Marketing Wisdom
Kartikeya Kompella
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
