Managing Service Level Quality : Across Wireless and Fixed Networks
Peter (Hutchison 3G UK Ltd) Massam
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Measuring Customer Service Effectiveness
Sarah Cook
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Building a Successful Customer-service Culture : A Guide for Library and Information Managers
Maxine Melling
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Satellite Marketing : Using Social Media to Create Engagement
Kevin (ideahaus, Del Mar, California, USA) Popovic
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Digital Channels and Social Media Management in Luxury Markets
Fabrizio Mosca
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The Internet and the Customer-Supplier Relationship
Stefano Ronchi
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Managing Customer Experience and Relationships : A Strategic Framework
Don Peppers
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CRM Systems in Industrial Companies : Intra- and Inter-Organizational Effects
A. Perna
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Airport Marketing Strategies : Aviation and Tourism Perspectives
Lazaro (University of Malaga, Spain) Florido-Benitez
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European Banking Law : The Banker-Customer Relationship
Ross (London School of Economics, UK London School of Econom Cranston
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Total Quality Service : Principles, Practices, and Implementation
D.H. Stamatis
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Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business
Bev Burgess
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Selling Transformed : Develop the Sales Values which Deliver Competitive Advantage
Philip Squire
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Product Lifecycle Management : Terminology and Applications
Razvan Udroiu
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£119.00
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Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior
Ana Maria Soares
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Insights, Innovation, and Analytics for Optimal Customer Engagement
Samala Nagaraj
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Handbook of Research on Technology Applications for Effective Customer Engagement
Norazah Mohd Suki
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Adoption and Implementation of AI in Customer Relationship Management
Surabhi Singh
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Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0
Nedra Bahri-Ammari
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Crafting Customer Experience Strategy : Lessons from Asia
Sapna (Institute of Management Technology (IMT), Ghaziabad, Ind Popli
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