Impulse fur das Marketing im New Normal : Was wichtig bleibt, was wichtiger wird – ein Uberblick
Florian Pfander
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Kanzleimarketing online : Von der Idee bis zur Umsetzung erfolgreich im Netz
Pia Loffler
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Inbound-Marketing fur B2B-Unternehmen : Neukunden digital gewinnen
Christian Dach
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Complaints to Cheers, Feedback to Gold : Mastering Complaints Management
Gerard Assey
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The Art of Mindful Team Building : Driving Results through Effective Leadership
Sara
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The Service Innovation Handbook : Action-oriented Creative Thinking Toolkit for Service Organizations
Lucy Kimbell
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The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service
David Freemantle
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100 Tips for Hoteliers : What Every Successful Hotel Professional Needs to Know and Do
Peter J Venison
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Scoring Points : How Tesco Continues to Win Customer Loyalty
Terry Hunt
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Microsoft Dynamics CRM 4 For Dummies
Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
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How to Measure Customer Satisfaction
Nigel Hill
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Waiter Rant
The Waiter
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Practical Zendesk Administration 2ed
Stafford Vaughan
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Successful Customer Service : Get Brilliant Results Fast
Pauline Rowson
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CRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone
Stephen Coscia
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Successful Customer Care in a Week: Teach Yourself
Di McLanachan
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Just Looking Thanks! : The Straight-forward Guide to Creating Brilliant Customer Service
Alf Dunbar
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How to Start and Run a B&B, 4th Edition
Stewart Whyte
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SugarCRM For Dummies
Karen S. (Boca Raton, FL) Fredricks
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