The Amazing Troll-man : Winding up the world...one comment at a time!
Wesley Metcalfe
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Hug Your Customers : Love the Results
Jack Mitchell
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Add to BasketThis Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
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Add to BasketThe Thank You Economy
Gary Vaynerchuk
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Crowning the Customer : How To Become Customer-Driven
Sen. Feargal Quinn
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Add to BasketBe Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service
Ted Kinni
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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Add to BasketDesign. Think. Make. Break. Repeat. : A Handbook of Methods
Martin Tomitsch
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Add to BasketUnreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect
Will Guidara
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The Customer Rules : The 39 essential rules for delivering sensational service
Lee Cockerell
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Add to BasketWinning on Purpose : The Unbeatable Strategy of Loving Customers
Fred Reichheld
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The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
Jerry Angrave
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Add to BasketCall Centers For Dummies
Real Bergevin
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Add to BasketBrilliant Customer Service
Debra Stevens
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Add to BasketService Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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The Connected Company
Dave Gray
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Add to BasketUncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
Ashvin Vaidyanathan
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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Add to BasketFive Star Service : How to deliver exceptional customer service
Michael Heppell
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Add to BasketDealing with Difficult People : Fast, Effective Strategies for Handling Problem People
Roy Lilley
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Add to BasketThe Art of Client Service : The Classic Guide, Updated for Today's Marketers and Advertisers
Robert (University of Texas at Austin) Solomon
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