Successful Customer Service : Get Brilliant Results Fast
Pauline Rowson
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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Hug Your Customers : Love the Results
Jack Mitchell
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Customer Loyalty Programmes and Clubs
Stephan A. Butscher
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Customer Loyalty Programmes and Clubs
Stephan A. Butscher
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Building Customer-brand Relationships
Don E. Schultz
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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Digital Channels and Social Media Management in Luxury Markets
Fabrizio Mosca
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Dangerous Guide to Leading Innovation : How You Can Turn Your Team into an Innovation Force
Impact Innovation
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Delighting Your Customers : Delivering Excellent Customer Service...without Breaking the Bank
Avril Owton MBE
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On Time, In Full : Achieving Perfect Delivery with Lean Thinking in Purchasing, Supply Chain, and Production Planning
Timothy (TXM Lean Solutions Pty. Ltd., Australia) McLean
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The Power of Customer Misbehavior : Drive Growth and Innovation by Learning from Your Customers
M. Fisher
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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Language in Business, Language at Work
Erika Darics
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Digital Economy for Customer Benefit and Business Fairness : Proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, In
Grisna Anggadwita
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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SUSTAINING High Performance : The Strategic Transformation to A Customer-Focused Learning Organization
Stephen G. (Centre for Strategic Management San Diego) Haines
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SUSTAINING High Performance : The Strategic Transformation to A Customer-Focused Learning Organization
Stephen G. (Centre for Strategic Management San Diego) Haines
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The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
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The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
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