Customer Management Excellence : Successful Strategies from Service Leaders
Mike Faulkner
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Breakthrough Customer Service : Best Practices of Leaders in Customer Support
Stanley A. (International Centre of Excellence in Customer Sati Brown
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£28.99
£20.25
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Indispensable : How To Become The Company That Your Customers Can't Live Without
Joe Calloway
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Emotional Value: Creating Strong Bonds with Your Customers
BARLOW
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£26.00
£18.65
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Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage
Kevin (Durham University, UK) Robson
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£24.99
£23.35
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Creating Superfans : How To Turn Your Customers Into Lifelong Advocates
Brittany Hodak
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Fairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
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Memorable Customer Experiences : A Research Anthology
Joelle Vanhamme
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£86.99
£86.65
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Definitive Guide to Order Fulfillment and Customer Service, The : Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
CSCMP
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£59.49
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Leading the Sales Force : A Dynamic Management Process
Rene Y. Darmon
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The Ultimate Online Customer Service Guide : How to Connect with your Customers to Sell More!
Marsha Collier
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£18.99
£14.15
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Breakthrough Zone : Harnessing Consumer Creativity for Business Innovation
Roy (Promise, New York and London) Langmaid
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£42.99
£39.39
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It's All About Service : How to Lead Your People to Care for Your Customers
Ray Pelletier
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£22.99
£17.05
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The Call Centre Training Handbook : A Complete Guide to Learning and Development in Contact Centres
John P., Ph.D. Wilson
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Leading the Customer Experience : Inspirational Service Leadership
Sarah Cook
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The Power of Customer Misbehavior : Drive Growth and Innovation by Learning from Your Customers
M. Fisher
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A Wealth of Insight : The World's Best Chefs on Creativity, Leadership and Perfection
Rahim B Kanani
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Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value
Ian Gordon
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£17.59
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Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Martin Hill-Wilson
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£19.99
£14.85
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The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy
Chris Adlard
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£18.99
£17.99
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Involving Customers In New Service Development
Bo (Karlstad Univ, Sweden) Edvardsson
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£116.00
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