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This is Service Design Doing : Applying Service Design Thinking in the Real World
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Irene Pereyra
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Rocket Surgery Made Easy : The Do-It-Yourself Guide to Finding and Fixing Usability Problems
Steve Krug
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Everett N (is principal of UX Design Edge, a user experience de McKay
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Laurene (RMIT University, Australia) Vaughan
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Giles Colborne
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User-Centered Design : A Developer's Guide to Building User-Friendly Applications
Travis Lowdermilk
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Ben (Royal College of Art and London College of Communication Stopher
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