Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Linking the U.S. National Technical Information Service with Academic and Public Libraries
Charles R McClure
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Federal Information Policies in the 1980's : Conflicts and Issues
Peter Hernon
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Public Access to Government Information : Issues, Trends and Strategies, 2nd Edition
Peter Hernon
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Statistics for Library Decision Making : A Handbook
Peter Hernon
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Evaluation and Library Decision Making
Charles R. McClure
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Library and Information Science Research : Perspectives and Strategies for Improvement
Charles R. McClure
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Records Management and the Library : Issues and Practices
Candy Schwartz
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Records Management and the Library : Issues and Practices
Candy Schwartz
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Delivering Satisfaction and Service Quality : A Customer-based Approach for Libraries
Peter Hernon
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Managing with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
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Financial Management in Academic Libraries : Data-Driven Planning and Budgeting
Robert E. Dugan
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Rebellion
Salem Press
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Post-Colonial Fiction
Salem Press
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Macbeth
Salem Press
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Social Justice and American Literature
Salem Press
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Lord of the Flies
Salem Press
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Billy Budd, Sailor
Salem Press
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Ray Bradbury
Salem Press
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Edith Wharton
Salem Press
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Multicultural
Salem Press
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