Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£72.00
Available to Order - This title is available to order, with delivery expected within 2 weeks
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Adding Value to Libraries, Archives, and Museums : Harnessing the Force That Drives Your Organization's Future
Joseph R. Matthews
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The Evaluation and Measurement of Library Services
Joseph R. Matthews
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The Bottom Line : Determining and Communicating the Value of the Special Library
Joseph R. Matthews
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Measuring for Results : The Dimensions of Public Library Effectiveness
Joseph R. Matthews
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Improving the Quality of Library Services for Students with Disabilities
Peter Hernon
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Academic Librarians as Emotionally Intelligent Leaders
Peter Hernon
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The Evaluation and Measurement of Library Services
Joseph R. Matthews
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£44.00
£41.75
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Scorecards for Results : A Guide for Developing a Library Balanced Scorecard
Joseph R. Matthews
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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£380.00
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