Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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The Facet Library Management Collection
Wyoma VanDuinkerken
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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Weeding and Maintenance of Reference Collections
Linda S Katz
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United States Government Information : Policies and Sources
Peter Hernon
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The Next Library Leadership : Attributes of Academic and Public Library Directors
Peter Hernon
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Statistics : A Component of the Research Process, 2nd Edition
Peter Hernon
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Statistics : A Component of the Research Process
Peter Hernon
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U.S. Government on the Web : Getting the Information You Need, 3rd Edition
Peter Hernon
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Making a Difference : Leadership and Academic Libraries
Peter Hernon
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Improving the Quality of Library Services for Students with Disabilities
Peter Hernon
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Academic Librarians as Emotionally Intelligent Leaders
Peter Hernon
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Convergence and Collaboration of Campus Information Services
Ronald R. Powell
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Viewing Library Metrics from Different Perspectives : Inputs, Outputs, and Outcomes
Robert E. Dugan
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Engaging in Evaluation and Assessment Research
Peter Hernon
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Business Reference Services and Sources : How End Users and Librarians Work Together
Linda S Katz
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